Question 1

What is a carvalue Sales Proposal?

Accepted Answer

Proposals are created using the form at the bottom of each customer listing in the Marketplace, where you can add specific details and personalise your offering to each customer.

Question 2

How do I send a proposal to a customer?

Accepted Answer

To send a Sales Proposal to a customer, open a customer listing in the Marketplace, scroll to the bottom, customise your proposal, and then click 'Send'.

This will directly notify the customer of your proposal and send a confirmation message to your account email.

Question 3

How does carvalue notify the customer with my proposal?

Accepted Answer

We use the verified customer's information to send proposals directly.

Question 4

How does carvalue guarantee my proposal has been received and opened by the customer?

Accepted Answer

You will receive a confirmation email from carvalue with your submitted proposal details and be contacted directly by the customer if they want to proceed with your proposal.

Question 5

How many Sales Proposals can I send to customers?

Accepted Answer

Your active subscription will dictate how many sales proposals you can send to customers. If you have no more proposals remaining, upgrade by:

Click the 'Subscriptions' tab
Click 'My Subscriptions'.
Scroll down to the Subscriptions
Select a subscription with more proposals

Depending on your subscription, you can send up to 500 plus proposals within one month. A Free Trial allows 50 free sales proposals to be sent to customers within 7 days of activating.

Question 6

What is a similar vehicle offer?

Accepted Answer

You can send our customers 'similar vehicles' to what they are looking for if the option has been selected by the customer, enabling more opportunities to sell your inventory.

To send a 'Similar vehicle' proposal to a customer, it must match details entered by the customer, except the 'Make & Model'.

You must select this option when submitting your proposal to the customer.

Question 7

How do I know if I can send a similar vehicle to a customer?

Accepted Answer

If the customer has selected to receive similar vehicles, it will be displayed 'Yes'.

This will be displayed in the Marketplace listing and on the customer listing page.

Question 8

How do I send a similar vehicle to a customer?

Accepted Answer

Only if the customer has selected to receive similar vehicles can you do so.

You can do so by:

Click on the Marketplace listing
Navigate down to the proposal form
Select 'Similar Vehicle' and enter your proposal as normal

Any clearly ignorant use of classing similar vehicles will result in an account ban.

Question 9

Is there a record of sales proposals sent to customers?

Accepted Answer

A record of account sales proposal information submitted from your account to our customers is kept under the tab 'Proposal Records'.

We recommend refreshing your page and checking the records first before scrolling the marketplace for customers or submitting any proposals.

Question 10

What happens when a customer has accepted a deal?

Accepted Answer

When a customer has accepted a deal, the listing is removed immediately.

Question 11

Can I cancel my offer sent to a customer?

Accepted Answer

Yes.

The dealer reserves the right to cancel or withdraw any offer made or given to a customer in the 'Proposal Record' tab. Open the customer proposal and click 'Withdraw'.

However, if complaints are made by our customers regarding your dealings, we will hold proposals on your account until a 'Report' is submitted.

Proposals are non-refundable once sent.

Question 12

Are sales proposal trade and sales offers estimated?

Accepted Answer

Yes.

As we are a website and can only supply images of vehicles and written detail, all dealings are considered "sight unseen", and therefore, all proposals are made up of estimated costs to be finalised elsewhere.

However, inventory prices submitted to customers are quoted.

Question 13

Can I cancel my subscription?

Accepted Answer

Yes.

You can cancel your subscription anytime by navigating to the 'Subscriptions' tab and selecting your active subscription before clicking 'Cancel Subscription'.

This will cancel your subscription but not delete your account or the account history. You will also be automatically refunded for any sales proposals remaining on the account.

Question 14

How do I customise what Makes, Models and Locations of buyers and sellers I am notified by?

Accepted Answer

Go to the ‘Notifications’ tab.

Scroll down to the Edit Notifications form > select make and models > select locations > choose which makes, models etc. for buying and selling.

Question 15

How many people can be logged in and using one account?

Accepted Answer

There is no limit.

An entire dealership can be logged in, or just a single RMVT.

Question 16

How can I submit a Report?

Accepted Answer

You can file a complaint or report by clicking on the 'Support' tab. Select the topic, and fill out the form.

We'll be in touch to resolve the issue as soon as we can.

Hi, how can we help?

What is a carvalue Sales Proposal?

How do I send a proposal to a customer?

How does carvalue notify the customer with my proposal?

How does carvalue guarantee my proposal has been received and opened by the customer?

How many Sales Proposals can I send to customers?

What is a similar vehicle offer?

How do I know if I can send a similar vehicle to a customer?

How do I send a similar vehicle to a customer?

Is there a record of sales proposals sent to customers?

What happens when a customer has accepted a deal?

Can I cancel my offer sent to a customer?

Are sales proposal trade and sales offers estimated?

Can I cancel my subscription?

How do I customise what Makes, Models and Locations of buyers and sellers I am notified by?

How many people can be logged in and using one account?

How can I submit a Report?

What information is displayed to dealers?

Am I obligated to proceed with dealer offers?

Does it cost to use carvalue?

Can I message dealers whenever I want?

How many dealers normally respond to purchase or sell listings

What if I don't know what I'm looking for?

What is a carvalue Sales Proposal?

How do I send a proposal to a customer?

How does carvalue notify the customer with my proposal?

How does carvalue guarantee my proposal has been received and opened by the customer?

How many Sales Proposals can I send to customers?

What is a similar vehicle offer?

How do I know if I can send a similar vehicle to a customer?

How do I send a similar vehicle to a customer?

Is there a record of sales proposals sent to customers?

What happens when a customer has accepted a deal?

Can I cancel my offer sent to a customer?

Are sales proposal trade and sales offers estimated?

Can I cancel my subscription?

How do I customise what Makes, Models and Locations of buyers and sellers I am notified by?

How many people can be logged in and using one account?

How can I submit a Report?

What is a carvalue Sales Proposal?

How do I send a proposal to a customer?

How does carvalue notify the customer with my proposal?

How does carvalue guarantee my proposal has been received and opened by the customer?

How many Sales Proposals can I send to customers?

What is a similar vehicle offer?

How do I know if I can send a similar vehicle to a customer?

How do I send a similar vehicle to a customer?

Is there a record of sales proposals sent to customers?

What happens when a customer has accepted a deal?

Can I cancel my offer sent to a customer?

Are sales proposal trade and sales offers estimated?

Can I cancel my subscription?

How do I customise what Makes, Models and Locations of buyers and sellers I am notified by?

How many people can be logged in and using one account?

How can I submit a Report?

What is a carvalue Sales Proposal?

How do I send a proposal to a customer?

How does carvalue notify the customer with my proposal?

How does carvalue guarantee my proposal has been received and opened by the customer?

How many Sales Proposals can I send to customers?

What is a similar vehicle offer?

How do I know if I can send a similar vehicle to a customer?

How do I send a similar vehicle to a customer?

Is there a record of sales proposals sent to customers?

What happens when a customer has accepted a deal?

Can I cancel my offer sent to a customer?

Are sales proposal trade and sales offers estimated?

Can I cancel my subscription?

How do I customise what Makes, Models and Locations of buyers and sellers I am notified by?

How many people can be logged in and using one account?

How can I submit a Report?

What is a carvalue Sales Proposal?

How do I send a proposal to a customer?

How does carvalue notify the customer with my proposal?

How does carvalue guarantee my proposal has been received and opened by the customer?

How many Sales Proposals can I send to customers?

What is a similar vehicle offer?

How do I know if I can send a similar vehicle to a customer?

How do I send a similar vehicle to a customer?

Is there a record of sales proposals sent to customers?