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Hi, how can we help?
Proposals are created using the form at the bottom of each customer listing in the Marketplace, where you can add specific details and personalise your offering to each customer.
To send a Sales Proposal to a customer, open a customer listing in the Marketplace, scroll to the bottom, customise your proposal, and then click 'Send'.
This will directly notify the customer of your proposal and send a confirmation message to your account email.
We use the verified customer's information to send proposals directly.
You will receive a confirmation email from carvalue with your submitted proposal details and be contacted directly by the customer if they want to proceed with your proposal.
Your active subscription will dictate how many sales proposals you can send to customers. If you have no more proposals remaining, upgrade by:
Click the 'Subscriptions' tab
Click 'My Subscriptions'.
Scroll down to the Subscriptions
Select a subscription with more proposals
Depending on your subscription, you can send up to 500 plus proposals within one month. A Free Trial allows 50 free sales proposals to be sent to customers within 7 days of activating.
You can send our customers 'similar vehicles' to what they are looking for if the option has been selected by the customer, enabling more opportunities to sell your inventory.
To send a 'Similar vehicle' proposal to a customer, it must match details entered by the customer, except the 'Make & Model'.
You must select this option when submitting your proposal to the customer.
If the customer has selected to receive similar vehicles, it will be displayed 'Yes'.
This will be displayed in the Marketplace listing and on the customer listing page.
Only if the customer has selected to receive similar vehicles can you do so.
You can do so by:
Click on the Marketplace listing
Navigate down to the proposal form
Select 'Similar Vehicle' and enter your proposal as normal
Any clearly ignorant use of classing similar vehicles will result in an account ban.
A record of account sales proposal information submitted from your account to our customers is kept under the tab 'Proposal Records'.
We recommend refreshing your page and checking the records first before scrolling the marketplace for customers or submitting any proposals.
When a customer has accepted a deal, the listing is removed immediately.
Yes.
The dealer reserves the right to cancel or withdraw any offer made or given to a customer in the 'Proposal Record' tab. Open the customer proposal and click 'Withdraw'.
However, if complaints are made by our customers regarding your dealings, we will hold proposals on your account until a 'Report' is submitted.
Proposals are non-refundable once sent.
Yes.
As we are a website and can only supply images of vehicles and written detail, all dealings are considered "sight unseen", and therefore, all proposals are made up of estimated costs to be finalised elsewhere.
However, inventory prices submitted to customers are quoted.
Yes.
You can cancel your subscription anytime by navigating to the 'Subscriptions' tab and selecting your active subscription before clicking 'Cancel Subscription'.
This will cancel your subscription but not delete your account or the account history. You will also be automatically refunded for any sales proposals remaining on the account.
Go to the ‘Notifications’ tab.
Scroll down to the Edit Notifications form > select make and models > select locations > choose which makes, models etc. for buying and selling.
There is no limit.
An entire dealership can be logged in, or just a single RMVT.
You can file a complaint or report by clicking on the 'Support' tab. Select the topic, and fill out the form.
We'll be in touch to resolve the issue as soon as we can.
The carvalue customer marketplace is where each customer's purchase or sale listing is displayed.
The marketplace updates automatically with every new customer's listing as the Trade-In, Buy or Sell forms are submitted.
Ordered by date.
Yes. All customers ave to confirm their email addresses before their account can be approved.
Everything.
Once activated, the trial will give you all account features and 50 customer sales proposals for free.
This ensures you have an optimal trial experience. Another benefit is that un-used proposals will carry over into your first subscription purchase!
1. Navigate to the 'Subscriptions' tab
2. Select 'View Subscriptions'
3. Scroll down and click 'Select' on the 7-Day Free Trial
4. It will automatically activate on your account.
Everything.
Once activated, the trial will give you all account features and 50 customer sales proposals for free.
This ensures you have an optimal trial experience. Another benefit is that un-used proposals will carry over into your first subscription purchase!
1. Navigate to the 'Subscriptions' tab
2. Select 'View Subscriptions'
3. Scroll down and click 'Select' on the 7-Day Free Trial
4. It will automatically activate on your account.
Yes! But maybe not forever...
Customers can use a form on your listing advert to submit details about their trade-in car including photos. You can use this information to respond with a trade-in offer estimate including driveway costs in to the same car.
Of course! You can set up notifications to notify you via email when a customer is looking for any brand, from any region, buying or selling.
Emails contain a link directly to the customers listing too.
Customers can use a form on your listing advert to submit details about their trade-in car including photos. You can use this information to respond with a trade-in offer estimate including driveway costs in to the same car.
Set up to receive notifications from customers selling their cars to help source inventory for your dealership.